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NYS Comptroller

Thomas P. DiNapoli

Retirement Online

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Daily: 7:00 am to 5:00 pm EST/EDT

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With Retirement Online you can see everything immediately. We can fix issues in our reports as we work on them, enroll members more easily, and get contribution rates instantly.

Brianna Brann

Questar III
Payroll Clerk

Get Ready for Enhanced Reporting

This year, employers began making the switch to enhanced reporting. Visit the Enhanced Reporting page to learn more about Gold Certification, training, and the process that will lead you to taking full advantage of the reporting power of Retirement Online.

Hot Topics:

hot topic iconReporting days and earnings for new optional members. Read More…

hot topic iconConfused about notifications? Read More…

hot topic iconHow to handle deficiencies. Read More…

hot topic iconLearn how to view and prevent improper withholdings. Read More…

Hot Topics

hot topic iconReporting days and earnings for new optional members — You must report all days and earnings for an optional member in the month the member joins NYSLRS. This includes days and earnings for both before and after the date of membership.

Many optional members may not have a date of membership that matches their hire date.

In the past, you only reported the days and earnings after the date of membership for an optional member’s first month. Going forward, days and earnings for both before and after the date of membership must be reported. This change will help all employers transition to enhanced reporting and result in more accurate records of service credit.

Retirement Online will automatically split the days, earnings, and contributions based on what is reported by the employer.

If you’d like to know more about how NYSLRS calculates the proper days, contributions, and earnings of optional members in that first month, please see this quick guide Adobe pdf.


hot topic iconConfused about notifications in Retirement Online? — We have several helpful resources on our website to help. See our Retirement Online notifications tool for a complete guide to the notifications you may see — and guidance on what to do if you get a notification. Also, watch our video on managing notifications which will help you understand the different types of Retirement Online notifications.


hot topic iconHow to handle deficiencies — Deficiencies are created as a result of under-contributing on a previous monthly report. In general, if you see a warning regarding too few contributions for a member on a monthly report, you should expect a future deficiency. You will be notified of the deficiency amount through a deficiency notification. You should report the deficiency to NYSLRS as a one-time payment service credit purchase on your employer report as soon as possible to minimize any interest owed. Always wait for the deficiency notification prior to sending the money to NYSLRS to prevent the funds being labeled as improper withholdings.

If you receive a deficiency notification about a particular member that member will be notified of the deficiency in a letter from NYSLRS.

Sometimes, members work for more than one NYSLRS employer. If you are a member’s primary employer, and the member’s other employer has under-withheld, you will receive a notification to take a one-time SCP/deficiency payment. The member’s other employer will receive a warning and is responsible to begin taking the contributions at the correct rate.


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hot topic icon Learn how to view and prevent improper withholdings — If you deduct too much in retirement contributions, or overpay the member’s loan or service credit purchase account, you will receive a warning when submitting your file. This is known as an improper withholding. NYSLRS can only accept money that’s owed, so any deductions that were not accepted by NYSLRS will need to be returned to your employee.

You’ll know if there’s an improper withholding because you’ll receive a warning when posting your report. Since these are payroll deductions, refunds of improper amounts must be issued by the employer, not by NYSLRS. Local employers are responsible for refunding the money themselves. For State employers, the money is refunded through State payroll.

To view the details of any improper withholdings, click the Access Reporting Dashboard button on your Account Homepage, and click the Improper Withholdings link found near the top right of the page. This page is accessible to the Employer Reporting (uploader and submitter) and Payroll security holders.

Read our quick guide Adobe pdf to learn more about viewing improper withholdings.