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NYS Comptroller


Frequently Asked Questions

Find answers about your claim below. If you can't find what you're looking for, contact us. 

See step-by-step instructions for:

   • For individual

   • For a deceased person

   • For a business or organization

   • For another person

If you have your confirmation number or claim reference number:

   • check your claim status online, or

   • call 800-221-9311.

Note: If you submitted your claim online, wait one business day before checking your status. Enter your confirmation or claim reference number when prompted.

See Required Documentation for acceptable forms of proof.

Helpful tip: Many people submit tax records such as W-2's and 1099's showing an old address.

If you can't provide proof, submit the claim and we'll respond with detailed instructions.

To protect the owner’s privacy and prevent attempts of fraud, we can’t tell you the amount of your claim until we receive and confirm your proof of ownership. All items that appear online are at least $20 or one share of stock.

• Online claims for individuals are typically paid within two weeks. Claims for deceased owners usually take four to six weeks from the date you upload the requested documents.

• Mailed claims may take up to 3-4 months for us to review your claim and mail payment. You’ll receive an acknowledgement letter within 30 days of your claim.

To have your claim processed faster, submit your claim documents online.

Yes. We send out letters to owners of newly reported unclaimed funds. If you received a letter from us:

   • Go to Search for Lost Money

   • Search for your name as it’s spelled exactly on the letter

   • Follow the steps to submit your claim online

By law, we must report certain types of payments to the Internal Revenue Service (IRS). See Taxes and Interest for more information.