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Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

Change of Address for Members

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To protect the health of our members and employees, our Retirement System consultation offices are closed until further notice. Our Call Center is open (1-866-805-0990; 518-474-7736 in the Albany Area) and NYSLRS staff continue to conduct business. However, we strongly encourage you to use Retirement Online to do business with NYSLRS at this time. For info about filing for retirement during the COVID-19 emergency, read more. The 15-day retirement waiting period is waived during the emergency. Read more. If you become seriously ill as a result of the COVID-19 virus, read more for important filing information.

It’s important that you let us know if you change your mailing address so we can provide you with information that may affect your existing — or any future — benefits.

Please Note: The United States Postal Service will only forward your mail to a new address for a limited time (assuming you have filed a Change of Address Order with them).

You can change your address online or contact us by telephone or mail. If your new address is a PO box or is located outside of the United States, you cannot change your address by telephone.

Retirement Online

Retirement Online is the convenient and secure way to update your address with NYSLRS. Register or Sign In, then click on the “update” link next to your address on your Account Homepage.

Review your benefits and conduct transactions in real time with Retirement Online. Learn More.


Call Center agents are available every business day from 7:30 am to 5:00 pm.

  • Long-distance within the 50 states, Puerto Rico and Virgin Islands, call toll-free: 1-866-805-0990
  • Locally within the Albany, New York area, call: 518-474-7736

If you call us, we’ll ask you questions to confirm your identity before we change your address in our records.


Complete and mail the Change of Address form (RS5512) Adobe pdf, or send a signed letter (include your name, old and new address, registration number or last four digits of your Social Security number, and signature) to:


110 State Street

Albany, NY 12244-0001

Note: If you are receiving retirement benefits from us, please visit our address change page for retirees to learn more.

(Rev. 9/17)