Niagara Frontier Transportation Authority

Metro Division: Bus Maintenance Operations

The Niagara Frontier Transportation Authority operates a fleet of 330 buses in Erie and Niagara Counties. We examined the activities of the bus maintenance staff and found that the Authority has not established procedures for monitoring the productivity of the staff. For example, the Authority does not monitor the time spent on routine bus maintenance tasks against job standards. We also determined that the Authority's skilled mechanics may spend a significant portion of their work days on tasks not commensurate with their skills. We conclude that the Authority may have more skilled mechanics than are needed for its bus maintenance work load.

For a complete copy of Report 98-S-37 click here.
For a copy of the 90-day response click here.