Metropolitan Transportation Authority

New York City Transit: Automated Fare Collection Program, Administering Out-of-System Sales

In the New York City bus and subway system, fares may be paid with automated plastic cards, some of which are sold by retail merchants in out-of-system sales. We examined the controls over the revenue generated from such sales and found that improvements are needed. For example, some sales transactions were not formally recorded and the activities of a sales contractor were not adequately monitored. We also found that, due to widespread data entry errors, management reports about sales activities were neither timely nor accurate. We recommend many improvements in the controls over out-of-system sales.

For a complete copy of Report 96-S-65 click here.
For a copy of the 90-day response click here.
For a copy of the associated follow-up report click here.