Department of Taxation and Finance

A Study of Employer Satisfaction with the Withholding Tax Process

Employers in New York State are required to withhold State income taxes from their employees' wages and remit the withheld taxes to the Department of Taxation and Finance. We selected a random sample of these employers and asked them to complete a questionnaire addressing their satisfaction with the withholding tax process. We found that, overall, the employers are generally satisfied with the withholding tax process. However, the employers do identify a number of areas in which improvements can be made. We suggest that Department officials consider ways to make these improvements.

For a complete copy of Report 97-D-4 click here.
For a copy of the associated follow-up report click here.