Tickets for the Metro-North Railroad may be purchasedthrough the mail, on the
train or at certain passenger stations. The tickets at the stations aresold
by either ticket vending machines or staff in ticket offices. At the time of
our audit, 10ticket vending machines and 129 ticket sellers were deployed at
the stations. We examinedthese deployments and concluded that more ticket sellers
may be assigned to ticket officesthan are necessary. For example, so few tickets
are sold at some stations that we questionwhether ticket sellers are needed
at these stations. We believe the workloads of these ticketoffices could be
absorbed by on-board conductors, ticket offices at other stations, and sales
oftickets through the mail without significantly inconveniencing passengers.
We also concludedthat ticket selling operations might be made more efficient
if certain ticket vending machines were moved to other stations and if some
ticket sellers were replaced by vending machines. Metro-North officials agree
with our audit recommendations and plan to implement a newstrategy for selling
For a complete copy of Report 94-S-93 click here.
For a copy of the associated follow-up report click here.
For a copy of the 90-day response click here.