Department of Civil Service
New York State's Civil Service System: A Time for Change?
We compared New York's civil service system to the civil service systems of 12 other states. We found that, compared to New York, other states decentralize more functions, rely less on written promotional examinations, have more flexible promotion processes, maintain far fewer job titles, and spend less on centralized personnel operations. We also surveyed New York State employees and State agency personnel directors to evaluate the effectiveness of New York's civil service system in meeting the needs of its users. Both the employees and the personnel directors expressed concern about the proliferation of job titles and the cumbersome and untimely process for administering examinations. We concluded that New York's civil service system needs substantial reform in order to meet the needs of its users.