Metropolitan Transportation Authority - New York City Transit


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NYS Comptroller


Taxpayers' Guide to State and Local Audits

Metropolitan Transportation Authority - New York City Transit
Subway Wait Assessment (Follow-up)

Issued: October 06, 2017
Link to full audit report 2017-F-7

To determine the extent of implementation of the five recommendations included in our initial report, Subway Wait Assessment (2014-S-23).

Our prior audit determined that wait assessment performance did not improve during the audit period and that New York City Transit had not developed a full and comprehensive plan to deal with the long-term causes of service disruptions, including matters related to major structural and technology improvements. The goal for meeting the weekday wait assessment standard was 79.4 percent for 2013 and 80.7 percent. The actual results were 80.3 percent for 2013 and 78.8 percent for 2014.

Key Finding

  • We found that Transit made some progress in addressing the problems identified in our prior report. However, additional actions are warranted. Of the five prior audit recommendations, three were partially implemented, one was not implemented and one was no longer applicable.

Key Recommendation

  • Officials are given 30 days after the issuance of the follow-up review to provide information on any actions that are planned to address the unresolved issues discussed in this review.

Other Related Audit/Report of Interest


State Government Accountability Contact Information:
Audit Manager: Carmen Maldonado
Phone: (212) 417-5200; Email:
Address: Office of the State Comptroller; Division of State Government Accountability; 110 State Street, 11th Floor; Albany, NY 12236