Purpose

To determine the extent of implementation of the two recommendations included in our initial report, Train On-Time Performance (2014-S-56).

Background

Our prior audit determined that, for calendar years 2013 and 2014, Subways’ reports show actual On-Time Performance (OTP) was well below the goal of 91.9 percent. For 2013, weekday OTP averaged 80.5 percent and weekend OTP averaged 85.4 percent. For 2014, weekday OTP averaged 74.0 percent and weekend OTP averaged 81.2 percent. In late March 2015, Subways OTP goal was lowered to 75.0 percent. Subways lacked a formal process to assess the underlying causes of the delays and develop comprehensive corrective action plans to help minimize them.

Key Finding

We found that Subways made limited progress in addressing the problems identified in our prior report. Of the two prior audit recommendations, neither were fully implemented. Moreover, since the conclusion of our last audit, OTP has continued to decline. Additional actions are thus warranted.

Key Recommendation

Officials are given 30 days after the issuance of the follow-up review to provide information on any actions that are planned to address the unresolved issues discussed in this review.