New York State Thruway Authority


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NYS Comptroller


Taxpayers' Guide to State and Local Audits

New York State Thruway Authority
Uncollected E-ZPass Tolls and Fees (Follow-Up)

Issued: August 14, 2012
Link to full audit report 2012-F-2
Link to 30-day response

To determine the extent of implementation of the 12 recommendations included in our initial audit report, Uncollected E-ZPass Tolls and Fees (Report 2006-S-101).

Our initial report, which was issued on January 27, 2008, examined the actions taken by the New York State Thruway Authority (NYSTA) in collecting unpaid E-ZPass tolls and related fees.  From January 1, 2000 to December 31, 2005, motorists failed to pay about $4.5 million in E-ZPass tolls and about $22.9 million in administrative fees that were billed in connection with these unpaid bills. NYSTA used a standard collection process that was effective in many instances, but could be enhanced by special collection efforts. NYSTA did not have any special collection practices for violators who failed to respond to the standard billing notices, even though these violators owed thousands of dollars in unpaid tolls. NYSTA also did not use a collection agency to pursue unpaid E-ZPass tolls and fees until July 2008.  We concluded that NYSTA had to improve its ability to collect unpaid fees and tolls.  

Key Findings

  • NYSTA officials have made progress in correcting some of the problems we identified. However, additional improvements are needed.

Key Recommendations

  • Officials are given 30 days after the issuance of the follow-up review to provide information on any actions that are planned to address the unresolved issues discussed in this review.

Other Related Audits/Reports of Interest

Thruway Authority: Uncollected E-ZPass Tolls and Fees (2006-S-101)

State Government Accountability Contact Information:
Audit Director:Carmen Maldonado
Phone: (212) 417-5200; Email:
Address: Office of the State Comptroller; Division of State Government Accountability; 110 State Street, 11th Floor; Albany, NY 12236