State Education Department

Use of Information Technology for Professional Licensing and Renewal (Follow-Up Report)

The State Education Department licenses practitioners in 47 professions, such as medicine, nursing, pharmacy, engineering, architecture, accounting and social work. In audit 2006-S-22, we examined whether the Department was making optimal use of information technology to minimize the cost and expedite the processing time of the license application and renewal processes. We found that the Department had not made optimal use of available technology, as the application and renewal processes were costly, labor-intensive, paper driven, mail-in processes. In 1998, the Department initiated an Online Licensing Project to expand its use of technology. The Project was supposed to be completed in 2001, but we found that it had been delayed and was still ongoing in June 2006. We identified a number of weaknesses in the Departmentís management and oversight of the Project, and recommended that certain improvements be made in the Departmentís project management practices. When we followed up on these matters with Department officials, we found that they had made considerable progress in implementing our recommendations.

For a complete copy of Report 2007-F-48 click here.