Department of State
Operation of the Division of Licensing Services The Department of State licenses security guards, realtors and several other professions. We examined the effectiveness and efficiency of the practices used by the Department in processing license applications. We found the applications were processed in accordance with procedures, and only applications from qualified individuals were approved. However, we also found that the Department was relying on an inefficient paper-based system that required modernization. We recommended that an electronic application processing system be developed. We also found that the Department was not tracking application processing times. We recommended that the times be tracked to ensure that the process was efficient.
For a complete copy of Report 2006-S-91 click here.
For a copy of the 90-day response click here.