Office for Technology
Contract with UNISYS Corporation for Enterprise Help Desk Services The contractor was supposed to provide around-the-clock computer network help desk services to five State agencies and their affiliates. We examined the contractor’s performance and found that it generally complied with contract requirements. We also determined that the user agencies were generally satisfied with the contractor’s services. We also examined selected contractor billings and found that the billings were generally accurate and any billing errors had been corrected before the payments were made. We noted that, if a certain routine task (password resets) was performed by the user agencies instead of the contractor, savings of about $500,000 annually could be realized under the contract. We recommended action be taken to determine whether this task could be performed by the agencies.
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