Workers' Compensation Board
Selected Aspects of Claims Processing
The Workers' Compensation Board oversees the adjudication and payment of compensation claims relating to workplace injuries. The Board relies heavily on automated information systems to process the claims. We examined selected aspects of the Board’s claims processing activities. We identified opportunities for improvements in the areas of case activity documentation, performance monitoring and payment monitoring. We also found that improvements were needed in disaster recovery planning and in controls that were intended to restrict system access to authorized users only.
For a complete copy of Report 2005-S-22 click here.
For a copy of the 90-day response click here.
For a copy of the associated follow-up report click here.