Department of Motor Vehicles

Planning and Securing E-Government Systems

The Department of Motor Vehicles provides certain services online. We examined the actions taken by the Department in planning to provide services in this manner. We found that certain aspects of the Departmentís e-government initiative were not adequately planned because the Department was late to develop a strategic plan for the services. We also examined the policies and procedures developed by the Department to protect the security of its online services. We found that certain improvements were needed if the services were to be adequately protected against unauthorized access. We also found online services needed to be incorporated in the Departmentís existing disaster recovery planning process.

For a complete copy of Report 2001-S-39 click here.
For a copy of the 90-day response click here.
For a copy of the associated follow-up report click here.