Division of Veterans' Affairs

Administration and Coordination of Veterans' Services

The Division of Veterans' Affairs was created to coordinate programs and activities that aid members of the armed forces, veterans, and their families. We examined the effectiveness of this coordination and found that, because of significant weaknesses in the Division's internal controls, systems have not been established for ensuring coordination between the Division and other agencies providing veterans' services. For example, the Division has not developed procedures describing how services should be coordinated and does not monitor the extent to which the services are coordinated. We note that some of the control weaknesses identified by our audit could be addressed by initiatives that have been proposed by the Division's new Director. We recommend improvements in the Division's coordination of services, and recommend that the Division consider establishing a multi-agency task force to address the needs of veterans who are served by more than one organization.

For a complete copy of Report 98-S-56 click here.
For a copy of the 90-day response click here.
For a copy of the associated follow-up report click here.