Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

Retirement Online

Resources for State Employers

Resources for State Employers

Retirement Online will change the way employers do business with NYSLRS. We are committed to providing you with the information you need to help make the transition over to Retirement Online as easy and convenient as possible.

Answer Center

About the Project

In 2013, NYSLRS started a project to replace its retirement benefit administration technology systems. Once the project is complete, NYSLRS will possess a new system for both internal transaction processing and external self-service functionality, ready to meet the needs of its stakeholders in a secure and flexible environment. The project will:

  • Provide an information system that addresses all of the benefit administration business requirements of NYSLRS.
  • Create a secure web self-service environment that allows employers to complete all necessary transactions with NYSLRS including:
    • Submit regular and adjustment reports
    • Review previously reported data
    • Enroll members
    • Review employer invoice and other billing information
    • Request estimates for plan upgrades
    • Submit disability applications
    • View documents and notifications from NYSLRS
  • Eliminate the dependency on paper documents by providing the ability to accept information and process transactions electronically.
  • Increase the quality and integrity of pension-related information by collecting additional data through the employer report and validating this information in real-time.
  • Streamline the work through leveraging technology and automation in order to reduce processing times and effectively provide information to employers and members.


Employers will be contacted by NYSLRS’ Member and Employer Services Bureau with a username, temporary password, and instructions on how to log in to Retirement Online. As long as you have a computer with internet access, you will be able to use the new system. It’s compatible with most common operating systems, but we recommend you use Internet Explorer or Google Chrome when logging in to Retirement Online.

Employer contacts will have different Retirement Online system access based their role and responsibility at your organization. Designated contact administrators and security administrators at your location will use Retirement Online. Contact administrators will be able to view and update the business contact information (e.g., phone numbers, email, and mailing address) for employer contacts responsible for areas such as billing, personnel, payroll, etc. They will also add and remove contacts as needed. Security administrators will assign or update an employer contact’s access to Retirement Online according to their role at their employer.

NOTE: If your agency works with the Business Service Center (BSC), you will be able to view security and contact information, but your security will be administered by BSC.


Reporting files for State agencies will continue to be transmitted from State Payroll to NYSLRS. State employers can designate contacts to have access to view reported data for current and past payroll periods.

For changes to loan or service credit payment deductions, NYSLRS will provide a weekly file to State Payroll with start, stop, and change information. State agencies will be notified of the starts, stops, and changes, but they will no longer need to enter or update this information in PayServ.


State Payroll will provide NYSLRS with a job data file for new employees. If new employees are mandatory members, they will be automatically enrolled as members in the Retirement System. The new members’ registration numbers and contribution rates will be sent directly to State Payroll to update PayServ.

Alternatively, State employers can also enroll mandatory members electronically through Retirement Online without a membership application. To enroll optional members, a membership application will need to be uploaded directly into Retirement Online.

↑ Return to Top

Retirement Online Marketing Toolkit

Retirement Online provides a convenient way for members to do business with the Retirement System. We think your employees will be interested in using this service, and you can help us spread the word by using the materials in our marketing toolkit. You’ll find newsletter articles and email messages about Retirement Online, a poster and much more. This toolkit will be updated as new member features are introduced to Retirement Online.

Contact Us

If you have questions about Retirement Online or have issues signing in, please call the Retirement Online Help Desk at 844-619-9614 between 8:00 am – 4:30 pm Eastern Time or send an inquiry using our Retirement Online Help Desk form.