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Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

What Every Employer Should Know

Employer Access to Our Automated Phone Line

Call Toll-free: 1-866-805-0990 or 518-474-7736 in the Albany, New York area

The following menu selections can be reached by calling either of the phone numbers above during normal business hours, except where noted.

For the Employer Menu, Press “5” Once in the Employer section, press the desired number

If you know your party’s five-digit extension Press “1” to speak with a customer service representative.

For Member Registration, Press “2”

Press “1” to confirm an employee’s membership* Automatically receive the registration number of new employees who are already members of the System

Press “2” to register a new employee You will be connected to a staff member in our Registration Unit

Press “3” to verify an employee’s cessation date* Automatically receive cessation date information by entering employee data

For Employer Reporting or Billing, Press “3”

Press “1” for frequently asked questions about OT reporting

Press “2” for employer reporting or billing

For Employer Audit and Plan Adoption Information, Press “4” You will be connected to a staff member in our Employer Services Unit

For Membership or Retirement Questions for Your Employees, Press “5” You will be connected to a Call Center representative

* These services are available 24/7.