Division of Housing and Community Renewal

Processing of Rent Overcharge Complaints in New York City (Follow-Up Review)

About 1 million housing units in New York City are subject to rent stabilization regulations, which are administered by the Division of Housing and Community Renewal. If a tenant in these units formally complains that his or her rent is excessive, the Division must evaluate the complaint. If a rent is found to be excessive, the tenant is awarded a refund of the excessive amounts and may also be awarded a penalty payment from the landlord. In our prior audit report 95-S-120, we examined the procedures used by the Division to process rent complaints from tenants and identified a large backlog of unresolved complaints. We noted that many tenants never received their rent refunds and penalties because, by the time their complaints were resolved, they had moved and could not be located. In our follow-up review, we found that the backlog of unresolved complaints had been significantly reduced by the Division.

For a complete copy of Report 98-F-21 click here.