Department of Transportation

Oversight of Paratransit Services in New York State

Public transportation agencies that operate fixed-route systems are required by federal law to provide comparable services, known as paratransit services, to disabled and handicapped individuals who are unable to use the fixed-route service. We examined the efficiency of the paratransit services provided in New York State. We found that the cost of the services far exceeds the revenue generated by the services, mainly because the amount charged for paratransit service is limited by federal law. We also found indications that the overall efficiency of the services is decreasing. We recommend that certain actions be taken by the Department of Transportation, which oversees public transportation providers. In particular, we recommend that coordination among the service providers be more actively encouraged by the Department.

For a complete copy of Report 97-S-48 click here.
For a copy of the 90-day response click here.