Port Authority of New York and New Jersey

Productivity of Toll Collection Operations (Follow-Up Review)

The Port Authority of New York and New Jersey collects tolls from motorists on four bridges and in two tunnels. We examined the efficiency of these toll collection operations and found that the size and cost of the toll collection staff would be significantly reduced if staff were deployed more efficiently. We also determined that further savings would be realized if greater use were made of automatic toll collection equipment. We recommended that the Port Authority deploy its toll collectors in accordance with certain workload standards and develop a long-term plan for automating more of its toll collection stations. In our follow-up review, we found that Port Authority officials have made progress in implementing these recommendations.

For a complete copy of Report 97-F-23 click here.
For a copy of the 90-day response click here.