New York City Department for the Aging

Services to the Elderly

The New York City Department for the Aging supports a broad range of services for the elderly, primarily through contracts with community-based organizations. We examined the Department's monitoring of contracted services and found that improvements are needed. For example, in the contracts we reviewed, contractors often provided fewer services than were paid for and did not adequately supervise workers who provided services in the home. We also identified conditions at some senior centers that could endanger the well-being of the elderly. In many of the contracts we reviewed, Department staff did not visit the contractors or assess contractor performance as required. We recommend that the Department monitor its contractors more closely.

For a complete copy of Report 96-N-8 click here.
For a copy of the 90-day response click here.