MTA Bridges and Tunnels

Scheduling and Deploying of Bridge and Tunnel Officers

The MTA's Bridges and Tunnels, formerly the Triborough Bridge and Tunnel Authority, operates seven bridges and two tunnels in New York City. We examined the deployment of staff at these bridges and tunnels and found that improvements can be made. For example, according to a staffing standard developed by the MTA, on the five days we tested, four bridges and one tunnel were overstaffed by a total of 42 people. We recommend that a formal system for deploying staff in accordance with productivity standards be developed by the MTA. We also found that, because of a systematic error in calculating overtime payments, overtime was paid at a rate of 1.7 times the base salary rate, rather than 1.5 times the base salary rate as required by the collective bargaining agreement. We determined that, over a four-year period, staff were overpaid $1.7 million in overtime. We also examined the planned implementation of an electronic toll collection system, and concluded that the financial benefits of the system will not exceed the costs as soon as has been estimated by the MTA.

For a complete copy of 95-S-16 click here.
For a copy of the 90-day response click here.