State University of New York

Report on Performance Indicators

We examined the actions taken by SUNY to develop a system for measuring and reporting its performance against its stated objectives. We note that SUNY is the first State agency to undertake such a task, and initiated this undertaking of its own accord. We identified no significant misrepresentations in SUNY's reported performance, and commend SUNY officials for their efforts to date. However, we do note that SUNY's performance measurement system would be even more effective if the performance indicators were more closely linked to SUNY's stated goals, if a greater percentage of the performance indicators related to SUNY's expected outcomes, if additional efforts were made to take into account the concerns of the people using the performance measurements, and if procedures were formalized for ensuring the accuracy of SUNY's reported performance.

For a complete copy of 95-S-76 click here.
For a copy of the associated follow-up report click here.
For a copy of the 90-day response click here.