Department of Health

Roswell Park Cancer Institute: Management of Patient Revenue

Roswell Park Cancer Institute, which is overseen by the Department of Health, treats cancer patients and conducts cancer research. During the year ended March 31, 1994, the Institute received $80.6 million in patient revenue and $52.8 million in State subsidies. We found that patient revenue can be increased and annual State subsidies decreased if certain changes are made in the Institute's billing and collection practices, especially in relation to treatment provided to patients from outside New York State. For example, a disproportionate share of unpaid patient accounts belongs to foreign patients. We note that the charges to these patients could be monitored as they are incurred to ensure that they do not exceed the amount of prepayments received. We also note that some patients are never billed because of data entry errors. We recommend improvements that could detect such errors earlier in the billing process.

For a complete copy of 94-S-18 click here.
For a copy of the associated follow-up report click here.
For a copy of the 90-day response click here.