Department of Motor Vehicles

Complaints Against Regulated Entities

The Department of Motor Vehicles regulates automobile dealers, motor vehicle repair shops, and other types of businesses involving motor vehicles. The Department is responsible for investigating formal complaints filed against these businesses. We examined the timeliness of these investigations and found that they were generally initiated and resolved within the timeframes required by regulations. However, we identified delays in some investigations and weaknesses in some of the Departmentís recordkeeping practices. We recommended that certain improvements be made in the Departmentís administration of complaint investigations.

For a complete copy of Report 2006-S-18 click here.
For a copy of the 90-day response click here.
For a copy of the associated follow-up report click here.