Office of Children and Family Services

Day Care Complaints Outside of New York City

Child care providers outside New York City are overseen by the Office of Children and Family Services (OCFS). Complaints about these providers must be investigated, and the investigations are overseen by OCFS. We audited the adequacy of the complaint resolution process and found that certain improvements were needed. For example, complaints were not always properly classified with respect to their severity and were not always thoroughly investigated. We also determined that corrective actions were not always taken in a timely manner and were not always verified as required. We recommended that a number of actions be taken by OCFS to improve the complaint resolution process.

For a complete copy of Report 2005-S-55 click here.
For a copy of the 90-day response click here.
For a copy of the associated follow-up report click here.