Office of Children and Family Services

New York City Day Care Complaints

Child care providers in New York City are regulated by the New York City Department of Health and Mental Hygiene (Department). The Departmentís regulation of the providers is overseen by the New State Office of Children and Family Services (OCFS). As part of its regulation, the Department is expected to investigate and resolve complaints regarding possible health or safety violations. We audited the adequacy of OCFSís oversight of the Departmentís complaint resolution process and found that improvements are needed. For example, nearly one-third of the complaints in our sample were not properly classified with respect to their severity and half were not investigated within the required timeframes. We also determined that the statewide toll-free telephone number established by OCFS for day care complaints is not staffed during evenings or weekends. We recommend that a number of actions be taken by OCFS to improve the complaint resolution process for child day care in New York City.

For a complete copy of Report 2005-S-40 click here.
For a copy of the 90-day response click here.
For a copy of the associated follow-up report click here.