New York City Human Resources Administration
Office of Temporary and Disability Assistance

Fair Hearing Process (Follow-Up Review)

Public assistance benefits in New York City are administered by the New York City Human Resources Administration (HRA). When benefits are denied, discontinued or reduced, the affected applicants or recipients may appeal the decision by requesting a hearing before an administrative law judge from the New York State Office of Temporary and Disability Assistance (OTDA). In our prior audit report 2000-N-6, we examined the process used by HRA to monitor the results of these hearings. We found that, even though many HRA decisions are appealed each year, HRA officials do not collect data indicating why the decisions are appealed. In addition, even though many of the HRA decisions challenged in the hearing process are reversed by administrative law judges, HRA officials do not attempt to identify the reasons for these reversals and do not attempt to determine why the reversal rate is significantly higher for some HRA offices. We recommended that HRA work with OTDA to collect information that would enable HRA to improve its processes so that fewer of its decisions were appealed, and fewer of the decisions that were appealed were reversed by administrative law judges. In our follow-up review, we found that all of our prior audit recommendations were implemented.

For a complete copy of Report 2002-F-42 click here.